Legal
Privacy Policy
Last updated: 26-05-2026
This Privacy Policy explains how NOUSTELO collects, uses, and protects personal information when you visit our website or contact us.
NOUSTELO does not currently provide user accounts, user logins, or account-based profiles.
Who we are
NOUSTELO is responsible for the personal information collected through this website.
If you have questions about this Privacy Policy or how we use personal information, you can contact us at: contact@noustelo.com
Information we collect
Information you provide voluntarily
If you contact us by email, contact form, or another method provided on the website, we may collect:
- —your name, if provided;
- —your email address;
- —the contents of your message;
- —any other information you choose to send us.
Technical and usage information
When you visit the website, we may collect limited technical information, such as:
- —IP address;
- —browser type and version;
- —device type;
- —operating system;
- —approximate location derived from technical data;
- —pages visited;
- —dates and times of visits;
- —referring website or link;
- —basic security, diagnostic, or error information.
Analytics information
Where analytics cookies or similar technologies are used, we will only use non-essential analytics cookies where required consent has been given. Analytics information may help us understand how visitors use the website and improve NOUSTELO.
Please do not send sensitive information
Please do not send us sensitive personal information, confidential information, or information about other people unless it is necessary.
Sensitive personal information may include information about health, medical conditions, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sex life, sexual orientation, biometric data, genetic data, or criminal offences.
How we use your information
We may use personal information to:
- —respond to enquiries;
- —operate, maintain, and secure the website;
- —manage contact form or email communications;
- —understand how visitors use the website;
- —improve NOUSTELO, including research presentation and user experience;
- —prevent misuse, spam, abuse, or security incidents;
- —keep appropriate records;
- —comply with legal obligations.
Lawful basis for using your information
We only use personal information where we have a lawful basis to do so.
Depending on the situation, our lawful basis may include:
Legitimate interests
We may use personal information where necessary for our legitimate interests, such as operating the website, responding to enquiries, improving NOUSTELO, maintaining security, preventing misuse, and keeping appropriate records.
Consent
We may rely on consent where we ask for your permission, such as for optional analytics cookies or optional research participation.
You can withdraw consent at any time where processing is based on consent.
Legal obligation
We may use or keep information where necessary to comply with a legal obligation.
Research, feedback, and user suggestions
If you send us feedback, comments, ideas, suggestions, or other input about NOUSTELO, we may use that material to improve NOUSTELO, develop research, improve the website, or refine our services.
We will not intentionally publish your personal information without your permission.
Where possible, feedback or research material used publicly will be anonymised or aggregated so that individuals are not identified.
Please do not submit confidential information or sensitive personal information unless necessary.
Sharing your information
We do not sell personal information.
We may share personal information with trusted service providers who help us operate the website and communicate with users, such as:
- —website hosting providers;
- —email providers;
- —contact form providers;
- —analytics providers, where used with required consent;
- —security, spam-prevention, or technical support providers.
These providers may process information only as needed to provide their services to us.
We may also disclose personal information if required by law, regulation, legal process, or where necessary to protect our rights, users, website, or others.
International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, where required by applicable data protection law.
Cookies and similar technologies
We may use cookies and similar technologies on the website.
Strictly necessary cookies may be used to make the website work properly.
Optional analytics cookies are only used where required consent has been given.
For more information, please see our Cookie Notice.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Contact messages are usually kept only for as long as needed to respond to the enquiry and maintain appropriate records.
Technical, security, and analytics information may be kept for a limited period for website operation, security, diagnostics, and improvement.
If we no longer need personal information, we will delete it or anonymise it where appropriate.
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website, email system, or online service can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, you may have rights under data protection law, including the right to:
- —request access to your personal information;
- —ask us to correct inaccurate or incomplete information;
- —ask us to delete your personal information;
- —ask us to restrict how we use your personal information;
- —object to certain uses of your personal information;
- —withdraw consent where processing is based on consent;
- —receive certain information in a portable format, where applicable.
To exercise your rights, please contact us at: contact@noustelo.com
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.